The customer support that you can receive from your cloud web hosting company is very important, regardless if you have pre-sales questions and you're not a client yet, or you've got some technical issue with a current account. Prompt and clear information about a question or an issue can save you a lot of time and efforts, not mentioning that this could often be a proof that you're ordering from a real hosting provider not from some reseller. If you get a hosting account via a company that does not own its servers and it can't access them immediately, it is likely that you'll wait for a couple of days in order to have a reply to any query, so your sites may remain offline for ages. Alternatively, a provider that offers numerous ways of communication and has a support staff available all the time can assist you right away and help you minimize or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in VPS Hosting
In case you purchase a virtual private server through us, you will be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find several local phone numbers in the United States of America, the United Kingdom and Australia along with a live chat service. When you're an active customer and you require assistance with a technical issue that requires additional time to analyze or resolve, you are able to open a support ticket from your billing account or you will be able to send an e-mail and we'll take care of the problem and send you an answer within one hour. The response time is guaranteed 24/7, which includes weekends and holidays, but for the majority of problems it takes no more than 30 mins to get assistance. Our support service covers the VPS and all the pre-installed software it features, so if you'd like to have help with third-party applications, you can check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Web Hosting
If you get a dedicated server through us, you'll be able to get in touch with us anytime using different channels and the maximum time that you'll need to wait for a reply is approximately one hour, so you can forget about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it is a holiday or a weekend and we will support you with anything relevant to the applications that are pre-installed on the server. To contact us about a tech matter, you can open a support ticket through the Help section of your billing Control Panel or you could send us an email message. If you have any common questions or you'd like to learn more about our website hosting solutions before you order, you may also use our live chat or you could call one of the local phone numbers that we have in different countries around the world. When you need assistance with third-party software that you are unable to set up or operate effectively, you will be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.