A Sixty–Minute Response Time Guarantee
Every support request you submit to us will be replied to within maximum 60 minutes. In case your trouble ticket or e–mail requires additional assistance from an administrator, we’ll without delay forward it and leave a comment to let you know that your issue is being worked on. If you make use of our Admin Services package, all of the server administration tasks included there will be performed at a time that suits you.
An Outstanding Help Desk Service
Our help desk support staff will be online for you 24/7 if you require assistance while working with the Web Hosting Control Panel or with any of the apps that we preinstall for your convenience on the dedicated server. Furthermore if you require help handling all the everyday administration tasks on your dedicated server, you can take a glimpse at our Admin Services package, that includes backup hard disk drive space, Operating System updates every week, problem troubleshooting and software installation procedures, server monitoring and restarting services, etc.
A User–Friendly Help Area
Every Linux dedicated hosting server includes our cost–free Web Hosting Control Panel, which features a detailed knowledge base plus a group of educational video tutorials. Whenever you need assistance working with the Web Hosting Control Panel, just click the Videos or Help buttons situated in the upper right corner.